What potentially personally identifiable information do you collect?
When browsing SoftServ, we log the same basic information that most websites do. For each request, we collect your IP address, browser type, language preference, the referring page, the page you requested, and the date and time.
We also track specific events for statistical purposes (like conversion rates and to test new designs).
When you join SoftServ, we ask you to choose a nickname. If you would like to keep your kink life separate from other parts of your life, we recommend you choose a distinct nickname to use within the kinky community that’s different from any nickname you may use elsewhere.
We also ask you for your email address, mobile number, and date of birth. We ask you for your email address so that we can send you updates and other essential information. We may ask for a potential new member's mobile number so that we can verify them via a one-time text message, which has resulted in improving the overall health of the community. And we ask for your date of birth to make sure you are of legal age.
We send email notifications to the address associated with your account. You can update the email address associated with your profile, as well as review and customize which notifications you receive, at any time through our settings interface.
When you write to SoftServ with a question or to ask for help, we’ll keep that correspondence, and the email address, for future reference.
We also store any information you volunteer, like surveys, for as long as it makes sense.
What information do we NOT collect?
If you choose to support us, and we hope you do, any personally identifiable information you provide uniquely for this purpose will not be stored in any of our systems and will only be used to process the transaction.
If you're under the age of 18, you may not join SoftServ. We do not knowingly collect information from anyone under the age of 18, and if we learn that a member is underage, we will delete their account immediately.
How is the information shared?
We do not share, sell, rent, or trade members’ personal information with third parties for their commercial purposes.
We do however sometimes share certain aggregated, non-personally identifying information with others about how the community collectively uses SoftServ. For example, we may compile statistics on how many daily, weekly, and monthly active members we have. However, we do not sell this information to advertisers or marketers. We purely use it for internal analytics, testing new UI changes
The only times we’ll ever share your info is: With google, facebook & twitter for analytics & remarketing.
To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
How do you respond to legal requests for information?
SoftServ won’t hand your data over to anyone unless a court order says we have to. We reject requests from law enforcement when they seek data without a court order.
If we’re going to share your information in response to legal process, we’ll give you notice so you can challenge it, unless we’re prohibited from doing so by law or court order.
We will object to requests for information about members of our site that we believe to be improper.
For more information, see our Guidelines for Legal Requests.
How is my information stored?
We use a mix of in house & third-party vendors and hosting partners for hardware, software, networking, storage, and related technology we need to run SoftServ.
Right now, all data is written to a single server with minimum redundancy. In the future we plan to have all data is written to multiple disks instantly, backed up daily, and stored in more than one location.
How is my information secured?
Whenever your data is in transit between you and us, everything is encrypted and sent using HTTPS.
Other than your password, data isn’t encrypted while it’s live in our database (since it needs to be ready to send to you when you need it), but we go to great lengths to secure your data at rest.
Our database backups are encrypted using GPG.
What is your data retention policy?
When you delete something from your profile, it will no longer be accessible by another member on the site, but depending on the content type, it will take up to 30 days for it to be permanently deleted from our database.
When you request your account to be deleted, it's immediately deleted.
Backups and web server logs are permanently deleted within 30 days of their creation.
How do you handle browser "Do Not Track" settings?
"Do Not Track" is a privacy preference you can set in your browser if you do not want online services to collect and share certain kinds of information about your online activity.
We do not track your online browsing activity on other sites, and we do not permit third-party services to track your activity on SoftServ.
Because we are not in the business of selling our friends (members) out, we don't believe we need to respond differently to an individual browser's "Do Not Track" setting.
How can I manage or delete information about me?
You can view and update your personal info at any time from your account's Edit Profile and Settings screens.
You can download a backup of your data through our data export interface.
You can deactivate or delete your account at any time by logging into SoftServ and visiting this page.
How do you notify people of changes to this policy?
How do I contact SoftServ if I have any privacy questions?